Refund policy

At BloomPet, we stand behind every bottle. If you or your dog aren't satisfied, you're covered — with a simple, honest process.

1. The 90-Day Money-Back Guarantee (First Order)

We offer a 90-day money-back guarantee on your first order of any Bloom product. If you're not satisfied, email hello@bloompet.co within 90 days of delivery and we'll make it right.

Because the skin barrier rebuilds gradually, we ask that you give Bloom a fair daily trial of at least 30 days before requesting a refund — this is genuinely when results begin, and most dissatisfaction at week 2–4 resolves by week 8–12. Requests may include a brief note on how it was used so our team can help troubleshoot first; in many cases a small dosing adjustment is all that's needed.

• The guarantee applies to one first-time order per customer or household, including bundles.
• Refunds are issued for the product price; original shipping is non-refundable.
• For bundle orders, refunds are calculated on the per-unit price actually paid, not the pre-discount retail value.

Flexible resolutions. Depending on your situation, we may offer the resolution that fits best — a full refund, a partial refund (for example, if part of an order was used and you're keeping the rest), a free replacement bottle to finish the trial, store credit, or a discount on your next order. Our goal is to make it right in the way that works for you.

2. Standard Returns (Unused Products)

Unused, unopened items in original packaging may be returned within 30 days of delivery, with proof of purchase. Contact us first for instructions — unauthorized returns can't be processed. Return shipping is the customer's responsibility.

3. Subscription Orders

Subscriptions renew automatically until cancelled. You're in control: pause, skip, or cancel anytime before your next order processes, via your account portal or hello@bloompet.co.

• Renewal shipments are not covered by the 90-day guarantee. It's the customer's responsibility to manage or cancel before a renewal processes; a missed cancellation isn't grounds for a refund.
• Reminder emails are sent before each renewal so you always have notice.

4. Damaged, Defective, or Incorrect Items

Contact us promptly with a photo; once confirmed we'll send a replacement or refund — no return needed.

5. Shipping & Delivery

• If tracking shows delivered and the carrier confirms it, the order is considered fulfilled. For genuine delivery disputes, we'll work with you and the carrier on a resolution.
• Allow 24 hours past a "delivered" scan before reporting a missing package — carriers sometimes scan early.
• Address errors entered at checkout are the customer's responsibility once shipped.

6. Items We Can't Refund

Gift cards, personalized products, free-gift/bonus items, and items damaged after delivery for reasons outside our control.

7. Refund Processing

Approved refunds go to the original payment method, typically within 5–10 business days; final posting depends on your bank. You'll get a confirmation email.

8. Fair-Use

This guarantee is offered in good faith for genuine trials. Repeat requests across orders, households, or payment methods, and requests inconsistent with normal use, may be reviewed, and we reserve the right to decline or limit refunds that appear to misuse the policy.

Where a full refund isn't warranted — for example, on a partially used multi-bottle order — we may offer a partial refund or store credit reflecting the portion used.

We aim to be fair in every situation — reach us anytime at hello@bloompet.co.